Out of hundreds of applicants across North America, Amsted is one of only four home building, remodeling and contracting professionals in Canada to be recognized by GuildQuality for consistently delivering superior customer care.
In determining which businesses received the 2017 Guildmaster Award, GuildQuality, a third-party surveying company, reviewed thousands of survey responses submitted by past customers. Two primary metrics were considered for each candidate: the percentage of customers stating they would recommend the business to friend and the percentage of customers who responded.
Amsted achieved a recommendation rate of 100 per cent from their customers surveyed by GuildQuality.
“I am very proud each time our team is recognized, but this award holds special meaning for us,” says Amsted president Steve Barkhouse. “It can be nerve-wracking to submit your clients to an independent third-party surveyor. They may tell you they’re happy with everything, but behind closed doors there’s a little something nagging at them about the experience. This award is proof positive that our efforts in exceeding expectations are paying off. Each time we get back that five star review or 100 per cent recommendation rate, it’s exciting for us – and this award is the culmination of all of those positive responses.”
For more on the 2017 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster.