Dear Renovator,

We’re about to start looking for the best renovator for our home. We want to know how we can be sure we’ll get quality care ‒ not just during the renovation, but afterwards. Do renovators generally have an “after care” policy? What happens if, six months after the renovation, something breaks or cracks or leaks? How do we make sure, before we start, that there’s something in place for “later”, if need be?

Dear Homeowner,

In a nutshell, your best protection is to hire the right renovator in the first place. If you hire a renovator who carries the RenoMark™ logo, it means, among other things, that you will have a full two-year warranty on your renovation. The industry standard is one year. The RenoMark™ program goes one step further. (This warranty is different from the Tarion Warranty, which is only for new homes.)

Another thing to think about are the extended warranties offered by manufacturers of the elements that go into your renovation ‒ for example, mechanical equipment or windows. Those warranties are in effect quite aside from what your renovator offers.

The bottom line is that you need to be able to rely on your renovator, so it’s important to do your research to find a professional renovator with a good reputation, ideally one who is committed to the RenoMark™ program. You must pay your renovator in full and not hold back any funds for a period of time, as some people think, so it’s important to know a reputable RenoMark™ renovator will honour your warranty and in fact do an inspection of your renovation after a year in case there are things that need to be addressed.

Lindsay Nicol is the high-energy, award-winning owner of Crossford Construction, a leading Ottawa company for both renovations and custom builds. Born and raised in Ottawa, Lindsay comes from a family background of quality construction and has more than 30 years of experience in the industry himself.